Need Help with Getting to Your Visa eReward Card?
Try the troubleshooting steps below if the Claim button is not directing you to the Visa site:
- Confirm your browser is up to date (use Chrome, Firefox, Safari)
- Clear your browser cache and/or cookies
- Use an incognito window
- Turn off pop-up blockers
- Connect directly to the internet (not through a VPN)
- Access from home instead of at work to avoid a firewall blocker
Need Help Redeeming/Spending Your Visa eReward?
General Tips
Redemption is subject to Merchant Payment Terms at the sole discretion of individual stores and sites.
- In-store: Manually copy/paste the card information into your Apple Wallet or Google Wallet
- Online: Select "Credit", NOT "Gift Cards". Not usable in combination with other payment methods.
Contact Visa Directly
- Call 1-833-634-3155
- Visit yourrewardcard.com/#/using-your-card
- Gather the Case Number from Visa for future follow-up
Additional Reminders
- Visa eRewards are valid for use in the USA only. As such, if the cardholder tries to redeem from a location outside the USA, the Visa redemption site will detect the user’s location and prevent access (including users accessing behind a VPN)
- If a card expiration date is presented, funds must be spent before that date
- Gift card rewards are equivalent to cash and should be protected as such